Help center
How can we help?
Short answers about how Nashrly works, grouped by topic. Jump to a section, or watch a 20-second lesson below.
Getting started
How do I install Nashrly?
Open the Nashrly listing on the Shopify App Store, press Install and approve the permissions. Your account is created from your store and your products start importing right away. #
Which permissions does Nashrly ask for?
Only read_products and write_products. We never see orders, customers or payments. Details are on our Security & data page. #
How long does the product import take?
Usually a minute or two; large catalogs take longer. The dashboard shows when the import is running, and products stay in sync afterwards when you edit or delete them in Shopify. #
What is the brand voice and do I need to set it?
We prepare it from your store automatically. Checking the tone and writing language once in Brand makes every page and post sound like you. #
Which languages does Nashrly write in?
English and Arabic today, including Arabic that renders correctly in designs. You choose the writing language per brand. #
Product pages & SEO
What does the product page optimizer write?
A full draft: product title, description, SEO title and meta description, tags, a short FAQ and a specs list — built from your product data, photo and any facts you add. #
Will anything change on my store without me?
No. Every draft waits for you. You see the current text next to the proposed one, can edit any field, and nothing reaches Shopify until you press Publish. #
How do I undo a published page?
Open the product and press Undo. We save the original fields before every publish, so one click restores exactly what was there. #
Does the AI invent facts?
It writes only from your product data, photo and the facts you give it. If something is unknown, such as material or warranty, it leaves it out — add it in the facts box to include it. #
Can I optimize many products at once?
Yes. From Products, select items or use the weakest-products button. Drafts are prepared in the background and you still review each one before publishing. #
What does the page score mean?
A quick check of each product page (title, description depth, SEO fields and more) that sorts products into weak, fair and strong so you know where to start. #
Variant photos
What does the variant studio do?
It finds variants without their own photo, suggests which existing image fits each color, proposes clearer option names, and applies the changes to Shopify after you confirm. #
Can it make a photo for a color I have not shot?
Yes. It recolors your product photo for that color — free, no credits. You preview it first, and it is uploaded only when you press Apply. #
Can I upload my own variant photo?
Yes, straight from the variant row in Nashrly. It goes to your store and is linked to that variant without leaving the app. #
Can I add new variants?
Yes. Type an option and its values (for example Size: S, M, L) and Shopify creates a variant for each combination. Shopify limits a product to 3 options and 100 variants. #
Google Shopping feed
What does the Google Shopping feature change?
It writes a title and attributes per variant — color, size, material, pattern, gender, age group — into the Google Shopping fields that the Google & YouTube channel in Shopify reads. #
Do I need the Google & YouTube app?
Yes, to send the feed to Google Merchant Center. Nashrly fills the fields; the Google channel in Shopify submits them. #
Can I undo the feed changes?
Yes. We store the current values before publishing, and Undo writes them back. #
Billing & credits
How much does Nashrly cost?
It is free during launch: 80 AI credits every month, renewed automatically. Paid plans will be billed through Shopify, with notice before anything changes. #
How many credits does each action use?
A product page draft, a variant analysis or a Google Shopping draft uses 2 credits. A designed post uses 3 (2 for the image, 1 for the design). A monthly plan uses 4. Recoloring a variant photo is free. #
What happens when I run out of credits?
Generating pauses until your credits renew; everything already made stays available, and publishing and undo keep working. The sidebar always shows your balance. #
Do I lose credits when something fails?
No. If a generation fails on our side, its credits are returned to your balance. #
Account & data
What happens when I uninstall?
Our access is revoked and we erase your store token. 48 hours later Shopify asks us to delete your store data, and we remove the imported products and the store connection. #
How do I export or delete my data?
Email hello@7okm.com from your store email and say whether you want an export or full deletion. We confirm when it is done. #
Is my content used to train AI models?
We do not use your data to train models of our own. Generation runs on Google Gemini via Vertex AI; see the Security & data page for details. #
Does it work with my theme?
Yes. Nashrly updates standard Shopify fields — title, description, SEO, tags, variant photos — that every theme already shows. #
Video lessons
Still stuck?
Email hello@7okm.com — a real person (the founder) reads every message and replies within one business day.
Email support
Social posts
How do I turn a product into a post? +
Open the studio and pick a product. Nashrly writes the caption, creates the design with your brand colors, and links the post to the product. #
Can Nashrly publish to Instagram and Facebook for me? +
Connect your accounts once, approve the posts or the monthly plan, and they go out on schedule. You can edit, reschedule or pause any post. #
What is the monthly content plan? +
A calendar of post ideas for the month built from your catalog and your brand. You approve what you like and Nashrly prepares the posts. #